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Public File

Contact details:

At Ignite Radio and Radio Exe, we are always keen to hear from you.

Please contact: ashley@radioexe.co.uk

About Ignite Radio

Ignite Radio is a station from Devon's Radio Exe, operating under the Pop-Up Devon service. Our parent company is called Exe Broadcasting. We're independently owned by local people and are not connected to any other broadcaster or publisher.

Write to us at:

Radio Exe, 1 Oak Tree Place, Manaton Close, Exeter, EX2 8WA

News bulletins:

​Ignite Radio does not broadcast news bulletins.

How to complain

If you are unhappy with anything your hear on Ignite Radio, Radio Exe, or published by Exe Broadcasting or our associated companies such as Radio Exe or ExeDAB, in the first instance, please contact:

Exe Broadcasting Limited, 1 Oak Tree Place, Matford Business Park, Exeter EX2 8WA.

We will do our utmost to resolve your complaint or dispute in a timely manner. We generally acknowledge your correspondence within one working day and aim to provide a fuller response within three working days.

We always take complaints seriously. A manager will always listen to offending output or read the article that concerns you, and we always respond. It is the nature of live broadcasting that we sometimes get things wrong. When we do, we apologise. We take further action depending on the seriousness of the content. But sometimes we don't agree with the complain, even after reviewing the situation. In that eventuality, listeners can then choose to raise the issue to the independent chairman of Exe Broadcasting who is not involved on a day-to-day basis. Or the complaint could even be taken up with Ofcom, using this link:  http://stakeholders.ofcom.org.uk/tell-us/specific-programme-epg

Data protection: 

We are committed to protecting the personal data of everyone we deal with. More details are at: https://www.radioexe.co.uk/info/privacy/

 

Local ownership:

Exe Broadcasting Limited (registration: 07680527), and Radio Exe (registration 05452303) are Devon companies based at 1 Oak Tree Place, Manaton Close, Exeter, EX2 8WA.

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